Display Player ID and Loyalty Tier Status of Casino Patrons

Stay is enhanced to display the player ID and loyalty tier status of casino patrons in the following areas when integrated with a Casino Management System:

  • Search

  • Reservation

  • Reports

This enhancement also allows users to choose not to override the VIP status of the patron based on the loyalty tier status when the loyalty tier information sent from a CMS is mapped with a VIP status in Stay (All Settings ➜ Accounting ➜ Casino Management ➜ Casino Tier & VIP Status).

Contact Agilysys to set up the CMS integration for the property.

Feature Settings

The following new feature settings must be enabled to use this feature:

Permission

Description

  • Name: Display Tier Status in Reservation Search Screen

  • Comments: License is not required

When this feature setting is enabled, the loyalty tier status of a patron is displayed in the Reservations tab of the Search screen.

  • Name: Display Player ID in the Reservation Search Screen

  • Comments: License is not required

When this feature setting is enabled, the player ID of a patron is displayed in the Reservations tab of the Search screen.

  • Name: Not to Override VIP Status Based on Casino Tier

  • Comments: License is not required

When this feature setting is enabled, the VIP status of a patron remains unchanged in reservations/profiles regardless of the mapping configured in Stay.

Search Screen

When users access the Reservations tab of the Search screen, the loyalty tier status of a patron is displayed below the guest name when the feature setting is enabled.

A screenshot of a computer AI-generated content may be incorrect.

Reservation Screen

When users access a reservation, the loyalty tier status and the player ID of a patron are displayed in the Casino Program tab and next to the guest name of the reservation when the feature setting is enabled.

A screenshot of a computer AI-generated content may be incorrect.

Screens screenshot of a computer AI-generated content may be incorrect.

Reports

Two new columns, Tier and Player ID have been added to the following Dynamic reports:

  • Housekeeping Arrivals

  • Housekeeping Departures

  • Arrivals

  • Reservations

  • Departures

These columns display the following details:

  • Tier: The loyalty tier status of the casino patron.

  • Player ID: The player ID of the casino patron.

Only the Player ID column can be sorted. The columns are displayed when the report is generated both in Web and Print views. Users can search and filter records in the generated report using the loyalty tier status and player ID. The Player ID column is not displayed by default. Users must select this column from the Column Settings screen.